Union Direct
Friends & Family
Union Direct provides Family and Friends offender package programs.
Contact Us

Phone: 866-404-8989


Correspondence/Payment
Union Direct
Attn: Customer Service
P.O. Box 619059
Dallas, TX 75261-9059
Customer Service Hours of Operation
Monday thru Friday: 7:00 am - 10:00 pm (CST)
Saturday 10:00 am - 5:00 pm (CST)
Sunday 11:00 am - 5:00 pm (CST)
Union Direct offers offender and family package programs for either state-wide agencies or individual facilities. Union Direct draws upon the entire range of products offered by Union Supply Company and Food Express USA to create completely customized programs.
Union Direct delivers quality and value while eliminating the chance of contraband entering your facilities in packages sent directly from family members. Union Direct also saves you the time and money spent scanning and inspecting incoming packages.
Union Direct creates fully customized package programs to meet our customers' specifications. We can offer monthly, quarterly, seasonal, or holiday programs that allow purchases directly by offenders, or only friends and families. All catalogs, order forms, posters, and web sites are provided at no charge and are created and supported by our in-house Art and Design department.
Union Direct provides up-to-the-minute reports on any schedule showing complete details of the financial performance and projections for your seasonal or ongoing package programs customized according to your requirements.
Offender Package Programs
Quarterly Programs
Our seasonal programs are usually implemented quarterly (spring, summer, fall and winter). These programs offer all the same benefits and customization options as our Union Direct sales programs only during intermittent times throughout the year.
Holiday Programs
Our holiday programs offer all the benefits and customization options as our Union Direct seasonal programs with special menu selections and services just for the holidays.
Religious Items Program
Union Direct offers an entire catalog of religious and devotional items so that all offenders can be served by one vendor with a completely secure, transparent distribution system.
Customer Service
Union Direct provides a fully bi-lingual, in-house call center for Friends and Families of offenders.
Toll Free Fax: 888-857-6219